Types Of Telecommunications Networks
ETKjide Area Networks. Telecommunications networks covering a large geographic area are called remote networks, long-distance networks, or, more popularly, wide area networks (WANs).
Networks that cover a large city or metropolitan area (metropolitan area networks) can also be included in this category. Such large networks have become a necessity for carrying out the day-to-day activities of many business and government organizations and their end users.
Thus, WANs are used by manufacturing firms, banks, retailers, distributors, transportation companies, and government agencies to transmit and receive information among their employees, customers, suppliers, and other organizations across cities, regions, countries, or the world.
Local Area Networks. Local area networks (LANs) connect computers and other information processing devices within a limited physical area, such as an office, a building, manufacturing plant, or other work site.
LANs have become commonplace in many organizations for providing telecommunications network capabilities that link end users in offices, departments, and other work groups.
LANs use a variety of telecommunications media, such as ordinary telephone wiring, coaxial cable, or even wireless radio systems to interconnect microcomputer workstations and computer peripherals. To communicate over the network, each PC must have a circuit board installed called a network interface card.
Most LANs use a powerful microcomputer having a large hard disk capacity, called a file server or network server that contains a network operating system program that controls telecommunications and the use of network resources.
LANs allow end users in a work group to communicate electronically; share hardware, software, and data resources; and pool their efforts when working on group projects.
For example, a project team of end users whose microcomputer workstations are interconnected by a LAN can send each other electronic mail messages and share the use of laser printers and hard magnetic disk units, copies of electronic spreadsheets or word processing documents, and project databases.
LANs have thus become a more popular alternative for end user and work group computing than the use of terminals connected to larger computers.
Internetworks. Most local area networks are eventually connected to other LANs or wide area networks. That’s because end users need to communicate with the workstations of colleagues on other LAN’s, or to access the computing resources and databases at other company locations or at other organizations.
This frequently takes the form of client-server networks, where end user microcomputer workstations (clients are connected to LAN servers and interconnected to other LANs and their servers, or to WANs and their mainframe super servers).
Local area networks rely on internetwork processors, such as bridges, routers, hubs, or gateways, to make internetworking connections to other LANs and wide area networks.
The goal of such internetwork architectures is to create a seamless “network of networks” within each organization and between organizations that have business relationships.
such networks are designed to be open systems, whose connectivity provides easy access and interoperability among its interconnected workstations, computers, computer-based devices databases, and other networks.
The Internet. The Internet is the largest “network of networks” today. The Internet (the Net) is a rapidly growing global web of thousands of business, educational, and research networks connecting millions of computers and their users in over 100 countries to each other.
The Internet evolved from a research and development network (ARPANET) established in 1969 by the U. S. Defense Department to enable corporate, academic, and government researchers to communicate with E-mail and share data and computing resources.
The Net doesn’t have a central computer system or telecommunications center. Instead each message sent has an address code so any computer in the network can forward it to its destination.
The Internet doesn’t have a headquarters or governing body. The Internet society in Reston, Virginia, is a volunteer group of individual and corporate members who promote use of the Internet and the development of new communications standards or protocols.
These common standards are the key to the free flow of messages among the widely different computers and networks in the system.
The most popular Internet application is E-mail. Internet E-mail is fast, faster than many public networks. Messages usually arrive in seconds or a few minutes, anywhere in the world. And Internet E-mail messages can take the form of data, text, fax, and video files.
The Internet also supports bulletin board systems formed by thousands of special interest groups. Anyone can post messages on thousands of topics for interested users to read. Other popular applications include accessing files and databases from libraries and thousands of organizations, logging on to other computers in the network, and holding real-time conversations with other Internet users.
Customer Care Services,offshore Customer Care,outsourcing Customer Relationship Management,outsource
Customer Care Services
Customer Care Service (also known as Client Service) is the provision of service to customers before, during and after a purchase.
Or
Customer care is a customer service that seeks to acquire new customers, provide superior customer satisfaction, and build customer loyalty.
Its importance varies by product, industry and customer. As an example, an expert customerght require less pre-purchase service (i.e., advice) than a novice. In many cases, customer service is more important if the purchase relates to a service as opposed to a product”.
Offshore Outsourcing Customer Care service may be provided by a person (e.g., sales and service representative), or by automated means called self-service. Examples of self service are Internet sites.
With the deregulation of telecommunications services, consumers now have more choice in selecting a service provider. When ordering a new service or maintaining an existing service, consumers must take into account the following three key factors: the quality of the service, the price of the service, and the customer service of the service provider. The first two factors are relatively objective and usually easy to control. Customer service dissatisfaction is the most important key factor when a consumer decides to change service providers.
A customer care system is a customer service system that helps telecommunications service providers acquire and retain loyal customers. The customer care system provides many means for service providers to achieve these goals with the help of technology.
Customer care includes tech support, billing inquiries, shipping statuses to good old-fashioned feedback methods. Web users, especially those who pay money for a service online, often require tech support, and they want it fast. Customers who order products need to be able to track their goodies as they progress along the delivery route, and some just like to provide feedback to the company or service from which they made their ordered. Customer care can literally make or break your business’s online endeavors.
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Customer Care Services, Offshore Customer care, Outsourcing Customer Relationship Management, Outsource Customer Satisfaction Survey, Inbound Phone Support, Live Chat Support, Technical Support Services, Answering Services, India, USA, UK, Australia, France, Russia, Spain, Germany
Source By
Team Yantrambpo
http://customer-care-services.yantrambpo.com/
Contract negotiations
Strategies for Contract Negotiations & 6 Mistakes to Avoid
Planning for contract negotiations is the first step to success. Often the outcome is decided before any face-to-face negotiations occur.Negotiation is one, but important, step in the contractual process.
Start planning early at Request for Proposal (RFP) stage.
This is the point at which you need a strategy to achieve your preferred outcome.Ideally the contract terms and conditions should be drafted and attached to the RFP or tender and the prospective supplier should be requested to comment. The issues, which you now know about, can then be discussed in negotiations.
Research the other party in advance.
Knowing what the other party expects to achieve will assist with your strategy. Negotiate from strength because knowledge is power in contract negotiations. Is their aim to get the best deal on price, is it to gain market share, expand into new markets or defeat their opposition? Find out if they have a walk-away position and what it is.
Structure your negotiating team
It sounds obvious that the interests of all the team members should be
aligned but often they are not so. Finance want to get the best price,lawyers was to make the contract watertight, procurement want to see the cost savings secured, others may want to close the deal quickly and go home. Contract negotiations can fail if each persons loyalties,preferences and priorities are not voiced.
Before and at the table
Preparation is vital – conclude your own internal team negotiations before you engage with the suppliers. Undisciplined behavior and emotional outbursts can undermine even the best thought-out strategy.Simulate the negotiation with rehearsals including role plays using a lead negotiator and allocate individual roles to eliminate surprises.Overall, negotiating as a team has been more successful than using a sole
negotiator despite the inter-personal challenges.
Negotiation mistakes
Sometimes contract negotiations are undermined by one of your own team.Here are six common blunders, according to HBS professor James K.
Sebenius*:
1. Neglecting the other side’s problem.
2. Letting price bulldoze other interests.
3. Letting positions drive out interests.
4. Searching too hard for common ground.
5. Neglecting BATNAs (“best alternative to negotiated agreement”).
6. Failing to correct for skewed vision.
An aspect often overlooked is the disbanding process and the necessity for a debriefing. Its important to schedule a “lessons learnt” session and it is a good idea to make this outcome available to other teams in the Company.
Reliance Jio Signs A Deal With Gte Infrastructure To Launch 4g In India By March 2015
With an aim to expedite the full roll-out of 4G by March 2015, Reliance Jio Infocomm has signed a tower-sharing deal with GTL Infrastructure. This deal will also help control costs at this stage of service deployment.
Sanjay Mashruwala, Managing Director of Reliance Jio Infocomm said, Our mission is to launch pan-India next-generation voice and data services. We will build the same through a judicious combination of own build and rented infrastructure.” Further, he addedthat the GTL deal is “not only a step in that direction but will also help us accelerate our roll out.”
Reliance Jio has been actively entering into a number of infrastructure-sharing agreements with telecommunication companies that have existing passive infrastructure in place. In addition to quickening the pace of its launch, avoiding duplication of infrastructure, and lowering capital costs, this move can also help limit environmental damage since telecommunication towers tend to be heavy consumers of diesel.
Reliance Jios Roll-out Plans
The company intends to lease about 70,000 towers and install approximately 30,000 of its own. Since it aims to launch 4G data and voice services in the coming year, these figures also include smaller cell sites on single poles. According to the agreement with GTL Infrastructure, Reliance Jio will use about 30,000 of their telecom towers spread all over the country.
Last year, the company had announced an infrastructure-sharing deal with Anil Ambani-led Reliance Communications (RCOM). The deal proposed to use some or all of the 48,000 towers that are held by RCOMs Reliance Infratelunit. Another tower-sharing agreement was also signed with Bharti Infratel along with an infrastructure deal with Bharti Group that allows Reliane Jio to use Airtels subsea cable network.
Picking up Pace
A spokesperson from the Switzerland-based multinational financial services company,Credit Suisse, said that Reliance Jio is very much on track with its plans to launch 4G services by March 2015. It has completed installation of about 32,000 Long Term Evolution (LTE) base stations across the country. Furthermore, the pace at which the installations take place has picked up to about 6,500 per month as compared to the rate of about 3,000 per month in May 2014.
Furthermore, the spokesperson said that that developments in the global LTE handset ecosystem is pushing down price-points at a fast pace. This means that sub-$100 LTE smart phones could soon become a reality. This shift in the market could be rather disruptive in India, where the top 30% of customers accounts for 70% of the revenues in the telecommunications sector.
Reliance Jios Airwaves License Agreements
Reliance Jioowns pan-India airwaves in the 2300MHz band since May 2010 and must deploy its 4G services by May 2015 to comply with its license agreement. It has also won the 1800MHz band airwaves at an auction in February this year. It is believed that this will be used to launch 4G data services and 2G voice services.
The spokesperson adds that Reliance Jio has also awarded a second LTE base station contract to Samsung for 50,000 to 70,000 units. This could result in the network size of the telecommunications company crossing 100,000 base stations.
[Top]Early History Of Canadian Satellite Tv
Canada is geographically the second largest country in the world, with its population of 30 million scattered throughout a vast northern wilderness. Although the majority of its citizens live within 150 miles of the US/Canada border, many others live in small isolated communities, out of range of the manor Canadian broadcast services. Early on the Canadian government realized the immense contribution that satellite technology could make in uniting its diverse population. In 1969, the Canadian Parliament created the Telesat organization, an all-Canadian company charged with the task of bringing into existence the worlds first domestic telecommunications system using geosynchronous satellites.
Between 1972 and 1975, Canadas Telesat organization make satellite history with the launch of the worlds first domestic telecommunications satellites. ANIK satellites, names after the Canadian Inuit Indian word for little brother, transmitted the first television and broadcast radio programs into previously isolated regions of Canada and Alaska. In 1978, Canada once again made satellite history by launching the worlds first bird capable of operating on 12 as well as 4 GHz frequencies. Experiments conducted through ANIK B demonstrated the practicality of the small dish antenna for direct satellite reception and provided the worlds first first commercial 12-GHz TV service.
In 1982, Telesat deployed ANIK D1, Canadas first 24 transponder satellite. The countrys second 12 GHz satellite, ANIK C3, was also launched from the space shuttle Columbia. In 1983, ANIK became operational; this satellite was temporarily leased to the American0based USCI corporation for Americas first Ku band DBS service.
So what are ANIK C3 satellites? With four primary spot beams and 16 transponders in the 12 GHz band, each of which can carry two video signals, ANIK C series satellites are in a prime position to deliver powerful regional TV signals not only to Canada, but to most of the United States as well. ANIK C3 was used for delivering cable TV services to Canadian cable TV operators; eventually the bird was able to carry some video for the private earth station owner. ANIK C2 was released by USCI to deliver five channels of subscription television programming into small sized dishes in the Northeastern US. USCI moved onto an American GSTAR satellite late 1984, on the bird was up and running. ANIK C2 then reverted to use by Canadian companies.
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